If your laptop is experiencing any of the following, please follow the steps below.
- Stuck on a black screen
- Wont turn on
- Power button lights up but doesn’t turn on
- Freezes on Dell logo when turning on
Hold down the power button until all lights turn off. Proceed to hold down the power button for another 30-45 seconds. Power the laptop back on (you may require the charger to be plugged in when turning back on if it does not power on by itself).
If issue still persists, please visit One2One during opening hours (see here) for technical support.
Flashing white and orange lights.
If your laptops battery indicator flashes both white and orange, please visit One2One as your laptop will require a repair.